Grievance Redressal Policy

• We will make every attempt to ensure that our members / customers have a trouble-free experience with us but in the case of errors, we will deal with the same  on priority and sympathetically.
• We shall guide our members / customers who wish to lodge a formal complaint and also provide guidance on the step by step procedure to be followed.
• We will reverse any amount / charges including interest to our members / customers bank account due to an error or oversight on its part.
•  We are committed to our members / customers to provide quality services and products that meet our commitments.
•  All members / customers are treated fairly and in an unbiased manner / without bias at all times.
• All complaints received, either verbally or via email or in writing from the members / customers, will be logged in to the CRM system and we shall provide the customer a complaint reference number.      
•  After examining the matter, we shall respond to the members / customers within defined time frame.
•  If the complainant is discontent and unhappy with the response or resolution further guidance on the process thereon will be provided to member / customer by us.
• We ensure that all the recorded complaints are resolved in an appropriate/ proper and time bound manner and also ensure effective monitoring and escalation process to senior management to ensure none of the complaints remain unresolved. In case the resolution needs time, an interim response, acknowledging of the complaint shall be issued.
• Our aim is to redress not only the grievances of the members / customers which are related to the paid services / products but also for the FREE services / products offered by us.

How to File a Complaint: A complaint can be filed by e mailing the below given details along with required copy of the documents to us at query@Bollywoodhunts.com

1. The name and contact details (E mail and Mobile Number) of the complainant.
2. The Facts relating to the complaint and date it arose.
3.  Documents in support of allegation / complaint.
4.  The relief which the complainant is seeking.
5. The complaint should be signed by the complainant.

If, at any time, you're unhappy with ANY of your experience with us, please mail us at  info@bollywoodhunts.com and it is our commitment with you that by the end of the day you will have a smile on your face.

Simply Making Impossible POSSIBLE!  

Regards,

Team BollywoodHunts  
Phone: +91 - 11- 6455 5219, 6509 9790
Mobile: +91 – 92126 30720
E mail: info@BollywoodHunts.com