Grievance Redressal Policy
- We will make every
attempt to ensure
that our members / customers have a trouble-free experience
with us but in the case of errors, we will deal with the same on
priority and sympathetically.
- We shall guide our
members / customers who wish to lodge a formal complaint and also
provide guidance on the step by step procedure to be followed.
- We will reverse any
amount / charges
including interest to our members / customers bank account due to an error or
oversight on its part.
are committed to our members / customers to provide quality services and
products that meet our commitments.
- All members /
customers are treated fairly
and in an unbiased manner / without bias at all times.
complaints received, either verbally or via email or in writing from the
members / customers, will be logged in to the CRM system and we shall provide
the customer a complaint reference number.
examining the matter, we shall respond to the members / customers within
defined time frame.
- If the complainant is discontent
and unhappy with
the response or resolution further guidance on the process thereon will
be provided to member / customer by us.
ensure that all the recorded complaints are resolved in an appropriate/
proper and time bound manner and also ensure effective monitoring and
escalation process to senior management to ensure none of the complaints remain
unresolved. In case the resolution needs time, an interim response,
acknowledging of the complaint shall be issued.
aim is to redress not only the grievances of the members / customers which are
related to the paid services / products but also for the FREE services /
products offered by us.
How to File a Complaint:
A complaint can be filed by e mailing the
below given details along with required copy of the documents to us at query@Bollywoodhunts.com
name and contact details (E mail and Mobile Number) of the complainant.
Facts relating to the complaint and date it arose.
- Documents in support of allegation
relief which the complainant is seeking.
- The complaint should be signed
by the complainant.
If, at any time, you're unhappy with ANY of your
experience with us, please mail us at
it is our commitment with you that by the end of the day you will have a
smile on your face.
Making Impossible POSSIBLE!
Phone: +91 - 11- 6455 5219, 6509 9790
Mobile: +91 – 92126